How do I pay online?

At National Storage, our preference is to have our customers set up on recurring payments to make it simpler for you to manage your account with us.

We have also made it possible for you to pay any amount towards your storage account online, through your online ‘My Account.’


Step 1: Click the Login button on the top navigation bar of the website (desktop) or via the the three lines on the right hand corner of your screen (mobile).How to pay online Step 1


Step 2: If you don’t have an account, click Sign up and fill in the form to register OR simply login using your email address and password.How to pay online Step 2

How to pay online Step 2a


Step 3: Now you have logged in or set up your account, we can add your unit to your profile by clicking Add existing unit (if your storage unit is already linked to your account, proceed to Step 6).

How to pay online Step 3

Step 4: Select the Storage Centre where your unit is located, fill in your email address and unit name, and click Get Authentication Code.

Note: Your unit name can be found in communications sent from our contact centre or your storage centre eg. 14154. The email address must be the same as the one associated with the unit you are trying to link. You will also need to have access to the email address to retrieve the code. You will be emailed an authentication code to the email address you entered above.

How to pay online Step 4

Step 5: Enter your authentication code in the box provided and click Submit.How to pay online Step 5

Step 6: Now that you’ve added the unit to your My Account, click the Storage Units tab and then click Manage next to the unit you wish to make a payment on.

How to pay online Step 6

Step 7: On your unit dashboard, click Pay Any Amount under the Next Payment section

Note: You can also sign up to recurring billing and update payment and contact details all through your unit dashboard. Please feel free to contact our friendly team on 1300 280 247 if you need any further assistance.

How to pay online Step 7

Please feel free to contact our friendly team on 1300 280 247 if you need any further assistance.