Contact us
Storage Insurance FAQs
Storage Insurance FAQs
- Do I really need insurance for my storage unit?
The chances of something happening to your goods while in storage are low, but if you value something enough to keep it safely under lock and key, it’s probably worthwhile taking one extra small step to insure it.
- Is insurance covered in my hire costs?
In most situations, no – this is an additional service we offer. However, for some products (such as our premium wine storage), insurance is included. The National Storage staff member you speak with will inform you if this is the case.
- How much will storage insurance cost me?
This depends largely on the number and value of things you are storing, so we cannot suggest a number without knowing these details.
As a guide, click here to view our rate card.
- What's covered?
The Storers PDS covers a wide range of events, including:
- Fire
- Malicious or accidental damage
- Impact
- Theft via forcible entry
- Earthquake
It’s important to be aware of things that aren’t covered by your policy as well. Your National Storage staff member will tell you if your belongings can’t be insured with us. For example, motor vehicles (such as motorbikes) and watercraft (such as boats) cannot be covered. We will provide you with the full terms.
- Does my insurance cover Flood?
No.
The Storer’s Risk Insurance Benefits will not cover flood, which means the covering of normally dry land by water that has escaped or been released from the normal confines of:
a. any lake, or any river, creek or other natural watercourse, whether or not altered or modified;
b. any reservoir, canal, or dam.
Please refer to Exclusions within the Storers PDS.
- Can the Limits, Exclusions, Terms and Conditions within the Storers PDS be amended in any way?
No, Limits, Exclusions, Terms and Conditions within the Storers PDS have been set by our Insurance provider and confirmed by the insurer certain underwriters at Lloyd’s (Administered by Offshore Market Placements Ltd).
- Is the Storers PDS specific to individual storers needs?
No it’s up to the Storer to read and understand the information contained within the Storers PDS to see if it is suitable to each individual’s needs.
- Do I have to get my insurance from you?
While getting Insurance as part of your unit hire is incredibly convenient, we understand you may prefer to take out contents insurance from a provider of your choice. That’s totally fine! As long as you’re happy with your storage arrangements, we’re happy too.
