Direct Debit & AutoPay Terms & Conditions
“Direct Debit” means an automatic transaction that transfers money from your bank account to a National Storage account.
This Direct Debit Service Agreement (“Agreement”) outlines our commitment to you as a customer that has set up a Direct Debit with National Storage (Operations) Pty Ltd (ABN 65 095 053 179) (User ID 69083), Southern Cross Storage Operations Pty Ltd (ABN 66 152 503 163) (User ID 425188), National Storage Ventures Operations Pty Ltd (ABN 53 678 148 242) (User ID 667566) or National Storage Limited (NZBN 9429041658635) as applicable, (each referred to as “National Storage” throughout this agreement) and your rights and responsibilities while the Direct Debit remains in place.
This Agreement applies to you where you have signed up for a storage agreement, terms of which require you to pay your storage fees by Direct Debit. This Agreement supersedes any prior payment arrangements you have entered into with us for these products. However, it does not affect or supersede any prior payment arrangements you have entered into with us for other storage or ancillary fees.
YOUR AUTHORISATION
You authorise:
- National Storage to arrange for funds to be credited or debited:
- From your nominated account (the details of which you provided to us as part of the sign-up process on our website, at a storage facility or over the phone through our Call Centre); and
For an amount that is determined in accordance with the storage agreement (including but not limited to any change in the charges for goods and services provided), which National Storage may debit or charge you through the Bulk Electronic Clearing System (BECS) until further notice in writing.
- From your nominated account (the details of which you provided to us as part of the sign-up process on our website, at a storage facility or over the phone through our Call Centre); and
- National Storage to verify the details of your nominated account with your financial institution.
- Your financial institution to release information allowing National Storage to verify your nominated account.
This authorisation is to remain in force in accordance with the terms described in this Agreement.
OUR PROCESS
We may change or cancel this Agreement. We will provide you with at least 30 days prior written notice if we change any terms of this agreement. We may also cancel your Direct Debit without further notice if we are unsuccessful in debiting your account for one or more consecutive storage fee invoices.
We will keep all information about your nominated account private and confidential in accordance with our privacy policy (available on our website) and will only to be disclosed at your request or that of your financial institution in connection with a claim made about an alleged incorrect or wrongful debit.
We will deduct payment, to a maximum of the amount due on your account at the due date of your Direct Debit unless otherwise agreed with you. Where the Direct Debit due date falls on a non-working day or a national public holiday, we will deduct the payment amount on the next business day.
If you have an amount outstanding on your account on the date the Direct Debit starts, we will deduct that amount on or after that date, which may be before the first due date of your Direct Debit, unless otherwise agreed with you.
We will stop your Direct Debit in respect of your relevant product:
- After your final bill has been paid if you stop being our customer; or
- If we stop providing you storage services and your account has been paid in full.
YOUR RIGHTS AND OBLIGATIONS
You must:
- Make sure that your account information supplied to us is correct by checking it against a recent statement from your financial institution or, if uncertain, directly with your financial institution;
- Make sure the bank account nominated by you can accept Direct Debits through the Direct Debit through BECS is not available on all Financial Institution accounts;
- Make sure sufficient funds are available in the nominated account to meet a payment on its due date; and
- You must provide us with at least 10 business days before your next Direct Debit due date to notify us of any change you wish to make to your account or personal details.
You may change, stop or defer a single Direct Debit payment by notifying us at least 10 business days before your next Direct Debit due date by contacting us on 1300 288 196 (AUS) or 0800 541 055 (NZ) or arranging it through your own financial institution.
If this Agreement is terminated (whether by you, us or your financial institution) you must pay all amounts due on your account on the due dates for those amounts using a suitable alternate payment method. Contact us to find other available payment methods. Your Direct Debit automatically terminates on the termination date of your storage agreement.
FEES AND CHARGES
We will notify you of any return unpaid transactions and any applicable fee (plus GST) will be added to your account.
If your nominated account has insufficient funds to cover a payment you are responsible for any costs we incur as a consequence of covering payment.
If you have any enquiries, would like to communicate a change, cancellation or require payment assistance you can contact us on 1300 288 196 (AUS) or 0800 541 055 (NZ). Alternatively, you can take this up with your financial institution directly.
If you would like to raise a dispute or believe there is an error in debiting your account, please email us at: [email protected]. Alternatively, you can take this up with your financial institution directly.
AUTOPAY AGREEMENT
TERMS & CONDITIONS
“AutoPay” means a recurring payment in which National Storage will charge your nominated debit or credit card (“card”).
This AutoPay Agreement (“Agreement”) outlines our commitment to you as a customer that has set up a AutoPay with National Storage (Operations) Pty Ltd (ABN 65 095 053 179), Southern Cross Storage Operations Pty Ltd (ABN 66 152 503 163) or National Storage Limited (NZBN 942 9041 658 635) as applicable, (referred to as “National Storage” throughout this Agreement) and your rights and responsibilities while the AutoPay remains in place.
This Agreement applies to you where you have signed up for a storage agreement, terms of which require you to pay your storage fees by AutoPay. This Agreement supersedes any prior payment arrangements you have entered into with us for these products. However, it does not affect or supersede any prior payment arrangements you have entered into with us for other storage or ancillary fees.
YOUR AUTHORISATION
You authorise:
- National Storage to arrange for funds to be credited or debited:
- From your nominated card (the details of which you provided to us as part of the sign-up process on our website, at a storage facility or over the phone through our Call Centre); and
For an amount that is determined in accordance with the storage agreement (including but not limited to any change in the charges for goods and services provided), which National Storage may debit or charge you until further notice in writing.
- From your nominated card (the details of which you provided to us as part of the sign-up process on our website, at a storage facility or over the phone through our Call Centre); and
- National Storage to verify the details of your nominated card with your financial institution.
- Your financial institution to release information allowing National Storage to verify your nominated card.
This authorisation is to remain in force in accordance with the terms described in this Agreement. You acknowledge that any card issued to you in renewal or replacement of your existing card will be part of this Agreement.
OUR PROCESS
We may change or cancel this Agreement. We will provide you with at least 14 days prior written notice if we change any terms of this Agreement. We may also cancel your AutoPay without further notice if we are unsuccessful in debiting your card for one or more consecutive storage fee invoices.
We will keep all information about your nominated card private and confidential in accordance with our privacy policy (available on our website) and will only to be disclosed at your request or that of your financial institution in connection with a claim made about an alleged incorrect or wrongful debit.
We will deduct payment, to a maximum of the amount due on your account at the due date of your AutoPay o unless otherwise agreed with you. Where the AutoPay due date falls on a non-working day or a national public holiday, we will deduct the payment amount on the next business day.
If you have an amount outstanding on your account on the date the AutoPay starts, we will deduct that amount on or after that date, which may be before the first due date of your AutoPay, unless otherwise agreed with you.
We will stop your AutoPay in respect of your relevant product:
- After your final bill has been paid if you stop being our customer; or
- If we stop providing you storage services and your account has been paid in full.
YOUR RIGHTS AND OBLIGATIONS
You must:
- Make sure that your card details supplied to us are correct by checking it against a recent statement from your financial institution or, if uncertain, directly with your financial institution;
- The card nominated by you can accept AutoPay;
- Sufficient funds are available in the nominated card to meet a payment on its due date; and
- You must provide us with at least 10 business days before your next AutoPay due date to notify us of any change you wish to make to your card or personal details.
You may stop a single AutoPay payment by notifying us at least 10 business days before your next AutoPay due date.
Your AutoPay automatically terminates on the termination date of your storage agreement. If this Agreement is terminated (whether by you, us or your financial institution) you must pay all amounts due on your account on the due dates for those amounts using a suitable alternate payment method. Contact us to find other available payment methods.
FEES AND CHARGES
We will notify you of any return unpaid transactions and any applicable fee (plus GST) will be added to your account.
If your nominated card has insufficient funds to cover a payment you are responsible for any costs we incur as a consequence of covering payment.
If you have any enquiries regarding changes, cancellations, or require payment assistance, you can contact us on 1300 288 196 (AUS) or 0800 541 055 (NZ). If you would like to raise a dispute, please email us at: [email protected].
ADDITIONAL TERMS & CONDITIONS
View our General Terms & Conditions here.
View our Storage Terms & Conditions here.
View our New Zealand Additional Direct Debit Terms & Conditions here.
